We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or reach out to us at upupandawayvip@100xhospitality.com. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All Up Up and Away Seamless VIP Experiences must be purchased online. Tickets will go on sale on Tuesday, January 30th at 10am local venue time and will not require a password or code to purchase. After you click “SEAMLESS VIP” next to your desired date, city and venue on this website, you will be directed to our ticketing partners to make and finalize your order.

*Please note that Up Up and Away Seamless VIP Experiences for Britt Pavilion in Jacksonville, OR will be on sale Monday, March 11th at 10AM local and for Kresge Auditorium in Interlochen, MI will be on sale Tuesday, February 29th at 10AM local. 

The age policy varies by venue, but most shows are open to all ages. Please check your local event venue’s website for more information.

Guests will have the opportunity to select either a Premium Reserved seat or General Admission ticket depending on the venue.

General Admission (GA) are tickets with no seats assigned to them. Up Up and Away Seamless VIP Experience tickets include early entry to the venue (where available) which allows GA guests to have first access to the venue. 

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

Yes, there is a 6 ticket limit for VIP tickets.

Up Up and Away Seamless VIP Experience purchasers will see ticket delivery options during the purchase process. Ticket delivery methods vary from venue to venue. 

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

Up Up and Away Seamless VIP Experience tickets do not include parking. Please check your local event venue’s website for more information regarding venue parking.

Bag policies vary from venue to venue. Please check your local event venue’s website for more information on their bag policy.

Availability and type of accessible seating tickets will vary based on each venue. If you would like to inquire about Accessible Seating as part of your purchase, please reach out to us at upupandawayvip@100xhospitality.com immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, show date and venue, order number, and specific accessibility request when emailing us.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue’s website where you plan to or have purchased tickets.

All Up Up and Away Seamless VIP Experiences are non-refundable. Please refer to our Purchase Policy for more details.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at upupandawayvip@100xhospitality.com. We would be happy to assist you!